How do I place an order?
You can place an order through our website www.arohann.com or by sending us a direct message on Instagram (@arohannofficial). If you need assistance, feel free to call or WhatsApp us at +91 95993 84568 from 10:30 AM – 6:00 PM (Monday to Saturday) or email us at info@arohann.com. Once your order is confirmed, you’ll receive an email and SMS notification with the order details and estimated delivery time.

Can I customise an order?
Yes, we offer customisation options on certain products, including color changes, sleeve adjustments, and minor design modifications. Additional charges may apply based on the nature of customisation and product type. For plus sizes (bust size over 40.5 inches), we charge an additional fee on the retail product price, charges can be shared upon inquiry. To request customisation, contact us at +91 95993 84568 or email us at info@arohann.com with your specific requirements.

Can I change or cancel my order after placing it?
Orders cannot be canceled, exchanged, or refunded once placed. If an order cannot be fulfilled due to insufficient stock, we will notify you via email. In such cases, a full refund will be issued to the original payment method.

Does the price change for customised orders?
The price remains the same if the product is ordered exactly as shown on our website. However, additional charges will apply for any modifications such as color changes, sleeve adjustments, or size alterations. For plus sizes (bust size over 40.5 inches), a customisation fee will be added to the final billing amount. Fee can be shared upon inquiry.

Can I order multiple products in one go?
Yes, you can order multiple products in one purchase. If the products have different dispatch timelines, we will ship them together once the entire order is ready. If you wish to receive certain items earlier, please contact us to arrange a split shipment (additional shipping charges may apply).

What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

Do you offer made-to-order service?
Arohann offers made-to-order services for sarees and occasion wear. Please contact us at +91 95993 84568 via WhatsApp or call or email us at info@arohann.com with your specific requirements. You can also reach Instagram (@arohannofficial) and our stylist will get in touch with you soon.

How do I find my size?
We provide a detailed size chart on each product page to help you find the perfect fit. If you're unsure, you can share your measurements with us by filling the custom size form while placing your order, and we will tailor the product accordingly. For personalised size guidance, feel free to contact our team.

What if my size does not match the size chart?
If your size falls outside our standard size chart, we can customise the product to your measurements. Additional charges apply for plus sizes (bust size over 40.5 inches). If you need assistance, please contact us directly.

Can I get size adjustments/alterations after delivery?
We generally keep a significant margin for size adjustments. If you require alterations after receiving the product, you can send the garment to our studio in Gurugram for adjustments. Customers must bear return shipping costs for any alteration on international and domestic orders. No alteration charges apply if requested within 15 days of receiving the order. Alterations generally require about a week or two, however, this varies with each product. If you need assistance, feel free to call or WhatsApp us at +91 95993 84568.

What payment methods do you accept?
We accept payments via Visa, MasterCard, American Express, and Maestro credit and debit cards. We also accept UPI, bank transfers, and net banking. For additional payment support, reach out to our customer care team.

Do you offer Cash on Delivery (COD)?
No, we do not offer COD payments.

What should I do if my payment fails?
If your payment fails due to a technical error or banking issue, try again after a few minutes. If the problem persists, contact your bank or our customer care team for assistance. If the payment was deducted but the order was not confirmed, we will refund the amount within 5–7 business days.

Is my payment information secure?
Yes, we use industry-standard encryption protocols to protect your payment details. Your payment information is not stored or retained by us. For any suspicious activity, please contact your bank immediately.

How do I report any suspicious activity during payment?
Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure the safety of your account.

What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately

What are the shipping charges?

• Domestic orders: Free shipping across India.
• International orders: Shipping charges are additional and depend on the weight, volume, and destination. VAT, customs, and import duties are not included in our ordering process. Any applicable duties/taxes must be paid by the recipient as per local government regulations. Our delivery agent may request duty payments before exportation from India.

When will my order be delivered?

• As all styles are made-to-order, estimated delivery times vary. Production and dispatch typically take 3 to 4 weeks, depending on the garment’s design and style.
• For urgent delivery requests, please contact us at +91 95993 84568
• Customised orders: Lead time will vary depending on the level of customisation.
  Delivery timelines are subject to factors beyond our control, including weather conditions, political disruptions, and courier delays.

Can I change my shipping address after placing the order?
You can change your shipping address before the order has been dispatched. Contact our customer care team as soon as possible for address modifications.

What if I am unavailable when the order is delivered?
Our delivery partner will re-attempt delivery. If unsuccessful, the order will be returned to our studio, and we will contact you to arrange re-delivery (additional shipping charges may apply).

What is your return or exchange policy?
All garments are made to order. By placing an order, you agree to our terms and conditions. We do not offer exchanges or returns once an order has been placed.

What if I receive a damaged or wrong product?
Please inspect your order upon receiving. If you receive a damaged or defective item, contact us at info@arohann.com within 48 hours of receiving the order. Our representative will guide you through the resolution process. We will arrange for a reverse pick-up and process refund via a digital credit coupon after the returned product passes our quality check. We accept returns of the product within 15 days from the date on which your order was delivered.

Do you offer reverse pick-up?
Yes, we offer free reverse pick-up for domestic orders. For international orders, customers are required to handle return shipping and associated costs.

Are the product colors on the website accurate?
The colors of our products may appear slightly different on screen due to variations in display settings, lighting, and photography effects. Each piece is meticulously crafted to order using the finest natural fibers, resulting in subtle variations in color, texture, and finish that enhance its uniqueness. Our products are a tribute to traditional craftsmanship, incorporating hand spinning, dyeing, weaving, woodblock printing, and embroidery.

Do you have a rewards program?
Currently, we do not have a rewards or loyalty program.

How do I contact customer care?
You can reach us via WhatsApp or call at +91 95993 84568 from 10:30 AM to 6:00 PM (Monday to Saturday) or email info@arohann.com.