Privacy policy

 

At Arohann, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website. By accessing our services, you agree to the collection and use of your data as outlined below.

If you have any questions or concerns, please contact us at:

• Email: info@arohann.com

• Phone: +91 95993 84568 (10:30 AM – 6:00 PM, IST)

 

1. INFORMATION WE COLLECT

We collect information directly from you when you register an account, make a purchase, sign up for our newsletter, contact customer support, or participate in promotions or surveys. This includes your full name, email address, phone number, billing and delivery addresses, PIN code, and payment details (processed securely through third-party payment gateways). We may also collect demographic information such as your age, gender, occupation, and personal preferences related to fashion, shopping habits, and other interests. Additionally, we automatically collect technical data when you interact with our website, such as your IP address, browser type, device information, session activity, and pages visited. This information helps us enhance your shopping experience and improve our services. All payment data is encrypted and processed securely; Arohann does not store your credit or debit card details.

 

2. HOW WE USE YOUR INFORMATION

We use the information you provide to personalize your shopping experience and ensure smooth order processing. This includes using your contact details to communicate with you about your orders, shipping updates, and account activity. We also use your data to improve our website’s functionality, enhance user experience, and provide product recommendations based on your browsing history. Your information helps us send you promotional offers, newsletters, and exclusive content tailored to your preferences, but you can opt out of these communications at any time. Additionally, we analyze user behavior to understand shopping patterns, improve customer service, and create more effective marketing strategies. Your information may also be used for internal business analysis to improve our product offerings and customer satisfaction.

 

3. INFORMATION SHARING AND DISCLOSURE

Arohann does not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who support our business operations, such as payment processors, shipping companies, and marketing platforms. These partners are contractually bound to protect your data and only use it for the purposes specified by us. In some cases, we may be required to share your information with legal authorities to comply with applicable laws, court orders, or law enforcement requests. We may also disclose your data if necessary to prevent fraud, address security issues, or protect the rights of Arohann and its customers. Information shared with marketing or advertising partners is aggregated and anonymized, ensuring that your personal identity remains protected. We ensure that all partners adhere to strict confidentiality and data protection standards.

 

4. SECURITY OF YOUR INFORMATION

We take the security of your personal information seriously and implement industry-standard measures to safeguard it.. Sensitive information, including payment details, is encrypted and processed through a secure payment gateway, and is not stored by Arohann. We use firewalls, secure servers, and restricted access controls to protect your data from unauthorized access, alteration, and misuse. Access to your personal information is limited to authorized personnel who require it for business purposes, and they are bound by confidentiality agreements. While we take every possible step to protect your data, no system is entirely immune to security threats. Therefore, we cannot guarantee absolute protection, but we continuously monitor our systems and update our security protocols to prevent breaches.

 

5. COOKIES AND TRACKING TECHNOLOGIES

Arohann uses cookies and similar tracking technologies to enhance your browsing experience and improve our website’s functionality. Cookies are small text files stored on your device that help us remember your preferences, track site usage, and customize content to match your interests. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until manually deleted). Cookies help us recognize returning visitors, analyze customer behavior, and develop more effective marketing strategies. You have the option to disable cookies through your browser settings, but doing so may limit certain features on our site, such as saving items to your shopping cart or personalizing recommendations. We also work with third-party service providers that use cookies for advertising and performance analysis, but no personally identifiable information is shared with them.

 

6. YOUR RIGHTS AND CHOICES

You have full control over the personal information you provide to Arohann. You can access, update, or delete your account information at any time through your account settings. If you wish to unsubscribe from promotional communications, you can adjust your preferences through your account or by using the “unsubscribe” link in our emails. You also have the right to request the deletion of your personal data from our records unless we are required to retain it for legal or business purposes. If you wish to deactivate your account or remove your data entirely, you can contact us at info@arohann.com. We will respond to your request within a reasonable timeframe and ensure that your data is handled with the highest standards of confidentiality and security.

 

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and business requirements. Information related to your account, purchases, and customer interactions is stored securely and retained for auditing and tax purposes, as required by law. If you request the deletion of your data, we will remove your information from our active systems while retaining only what is necessary for legal compliance. Information stored in backup archives will be deleted periodically as part of our data retention policy. We take measures to ensure that any retained data remains protected and inaccessible for unauthorized use.

 

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including payment processors, social media platforms, and advertising partners. While we aim to work only with reputable partners, Arohann is not responsible for the privacy practices or content of third-party websites. When you click on a link to a third-party site, you are subject to their terms of service and privacy policies. We recommend reviewing their policies before providing any personal information. Arohann does not control or endorse third-party websites, and any information you share with them is at your own risk. We are not liable for any misuse of your data by third-party services.

 

9. POLICY UPDATES

Arohann reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting an updated version on our website with a revised effective date. Continued use of our website after the policy update constitutes your acceptance of the revised terms. We encourage you to review our Privacy Policy regularly to stay informed about how we protect your information. If you have any concerns or questions about changes to our policy, you can contact us at info@arohann.com.

 

10. CONTACT INFORMATION

For any questions or concerns regarding our Privacy Policy, you can reach out to us at:

Arohann

Office No.24, Green Gold BSNL Exchange, Sector 56, Gurugram-122003

Phone: +91 95993 84568

Email: info@arohann.com

 

11. PAYMENT OPTIONS

Arohann offers multiple secure payment options, including Visa and Mastercard credit/debit cards. All payment details are processed through a secure payment gateway using encryption technology. Arohann does not store your card details on our servers. For added security, we support Verified by Visa and Mastercard Secure Code, which require authentication from your card issuer. If your payment fails, it may be due to network issues or your bank’s authorisation process. You can try again or contact your bank for assistance. Any failed payment attempts will not be charged to your account.